Job Description

Branch Supervisor
Location: South West England
Contract: Full-time or Part-time
Weekend Availability: Required
Experience: Minimum 2 years in retail, Post Office, or banking (supervisory experience preferred)
DBS Check: Enhanced DBS required

Who are we?
At South Coast Retail, we’re proud to deliver essential Post Office and retail services across South West England. Our branches are trusted hubs of the community, offering everything from bill payments to everyday essentials, always with a friendly, professional touch.
We’re on a mission to set new standards in customer service and branch excellence. That means investing in great people, creating supportive workplaces, and staying committed to quality in everything we do.
Join us and be part of a growing team that puts community and customer care at the heart of its success.

What are we looking for?
We’re looking for a reliable, hands-on Branch Supervisor to take ownership of the day-to-day running of one of our busy Post Office and retail branches. This is a key leadership role, responsible for ensuring operational excellence, supporting staff, and delivering great service, all while reporting into a supportive Area Manager.
As Branch Supervisor, you’ll:
Lead the day-to-day operations of the branch, ensuring smooth and compliant running at all times. This will include working a proportion of your time on the counters.
Supervise and support team members, providing coaching and resolving queries as needed
Deliver Post Office counter services including banking, mail, and payment transactions
Handle all branch-level compliance tasks including cash handling, audits, stock unit and safe balancing, and stock control
Maintain high standards of customer service and appearance across the branch
Plan rotas, arrange shift cover, and manage basic HR tasks, such as timekeeping, managing sickness and performance, and staff support, with guidance and frameworks provided by our HR team
Be the main point of contact for customers, staff, and your Area Manager

We’re looking for someone who:
Has at least 2 years’ experience in a retail, Post Office, or banking environment
Has previous supervisory experience or is ready to step into a leadership role
Is confident with managing cash and customer service in a regulated environment
Has strong communication, organisation, and decision-making skills
Is physically fit enough to lift and move parcels as needed
Has the right to work in the UK
Can pass an enhanced DBS check

Why work with us?
Competitive pay & government pension scheme
Full Post Office training provided
Opportunity to grow within the company as we expand
Supportive Area Manager and team culture
Make a real difference in your local community
Please note: Our branches operate Monday to Saturday, and shift patterns may vary depending on business needs.